Continuous Assessment, Continuous Improvement
Flip Chart Notes from September Meetings:
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Amherst Norms: Start & end on time. Don’t dominate the conversation. Everyone participate. One person speak at a time. |
Everyone listen. Stay on topic. Be comfortable. Make room for new topics. Cell phones off or vibrating. |
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Amherst Expectations: A way to solve problems. Identify stumbling blocks and how to accomplish something. Use tools to move staff as a group & know what they are trying to do. Realize potential of the library. Know what the library is trying to do. Clarify mission. Play well with rest of staff who came to Continuous Assessment, Continuous Improvement before. Establish assessment tools. Realize the potential of the staff. |
Focus energies. More efficient way to understand everyone’s jobs, share knowledge, orient new staff, transmission of culture. Speak Continuous Assessment, Continuous Improvement language. Improve ILL processes. Deal with multiple crises related to automated systems. Have fully empowered staff comfortable with making decisions. Get my leadership skills in order. Dealing with staff tied to ways they always did it. |
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Amherst Examples of Library Processes: Teach a class. Send overdue notices. Send recall notices. Send hold notices. Send Bursar notices. Locate materials. Check out materials. Manage course reserves. Answer questions – phone, email, face-to-face, chat. Organize events. Promote library programs. Schedule staff. Communicate with staff. Select materials. Prepare to teach a class. Raise funds. Open the library. Close the library. Receive materials. Pay bills. Order supplies. |
Weed collection. Maintain the Web site. Train staff. Hire new staff. Scan articles. Contact customers re ILLs. Maintain equipment. Plan meetings. Solve problems with technology. Resolve conflicts. Update software. Communicate with instructors/faculty. Supervise public areas. Plan space changes. Help students with computer problems. Maintain printers – paper, toner. Catalog materials. Standardize procedures. Create reports. Plan the budget. Communicate needs to funders & policy makers. Read & respond to email. |
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Amherst Processes Chosen by Teams:
Genesee: Answer a reference question. Trocaire: Process materials from box to shelf. Buffalo State: Orient new staff (students, staff). |
Hilbert: Teach a library instruction class. St John Fisher: Place course materials on reserve and get them to students. |
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Amherst Plus/Delta
Plus Started on time Excellent flip chart handwriting. Response to temperature change. Exchange of ideas. Good mix of explaining and doing. Cookies were good. New ideas. Stuck to issues. Parking lot idea. |
Delta Like windows – natural light. Move by pool! Need more team time (slow to figure out our process). Lot of new concepts – pre-workshop readings, eg glossary.
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