Continuous Assessment, Continuous Improvement

Flip Chart Notes from September Meetings:

   

Auburn Norms:

Start & end on time.

Ask questions.

One person at a time.

 

 

Cell phones off or vibrate.

Clear objectives & agenda.

Summary @ the end of the day.

Be comfortable (drinks, stretch, bathrooms).

Auburn Expectations:

Future direction of library, better marketing & communications.

More tools to inform me.

Better tools fo evaluate & improve services.

Better communications.

Clear concept of an evolving library.

Improve communications between campuses. (2)

 

Supervise students, streamline training.Streamline cataloging & processing.

More user-defined library.

Find ways to apply ideas in acceptable ways.

Get adjunct faculty to understand procedures.

Be better organized with processes.

Only person doing job - teach others?

Assessment of learning outcomes (info. literacy).

Auburn Processes:

Train student assistants.

Reserve materials.

Orient new staff.

Teach information literacy.

Schedule student workers.

Order materials.

Select materials.

Prepare budgets.

Supervise student assistants.

Pay students.

Compile database statistics.

Update the web page.

Receive materials.

Process materials.

Assess student needs

Assess faculty needs.

Take Inventory.

ILL:  Borrow, lend.

Weed collection.

Recall materials @ end of system.

Maintain online system.

Send overdue notices.

Collect fines.

Design marketing materials.

Get customer feedback

 

 

Conduct reference interviews.

Evaluate sources of information.

Write letters of recommendation.

Do planning.

Update policies.

Update procedures.

Shelving materials.

Shift materials.

Prepare items for bindery.

Address complaints.

Handle difficult behavior.

Schedule rooms.

Direct patrons.

Answering phone calls.

Meet with sales people.

Chair (plan) committees.

Plan teaching materials.

Process incoming mail.

Process outgoing shipping.

Answer email.

Planning the facility.

Create library displays.

Order supplies.

Attend workshops.

Develop collections.

Conduct professional research.

Auburn Processes Chosen by teams:

Jefferson CC:  Put materials on reserve.

CCC:  Sharing resources between campuses.

 

Wells. Prepare materials for circulation (receiving to ready to shelve).

 

Auburn Plus/Delta

 

Plus:

Food.

Made an A chart.

Good discussion.

Got acquainted with colleagues & old friends.

Interesting concepts.

Something to take back.

More aware of process.

Delta:

Material in hands before welcome (ahead of the day).

Pencil sharpener.