Continuous Assessment, Continuous Improvement

Flip Chart Notes from September Meetings:

   

 

Newburgh Norms:

Start & end on time.

One person speak at a time.

Listen when others speak.

Show respect.

 

 

Cell phones off or on vibrate.

Chance to network.

Speak up.

 

Newburgh Expectations:

Tools for more effective advocacy.

Get support from rest of staff.

Combining staff work with patron needs. (2)

Assess & see what needs more focus.

Get experienced staff not saying "we've always done it this way"

Making it continuous.

Know dollar value of processes.

Delegate more effectively.

Use data. (2)

 

Work more effectively between departments. (3)

Use learning to better serve customers. (2)

More cooperatively within RCLS. (2)

Learn processes to work smarter. (4)

Clear objectives. (2)

Not to be a slave to statistics. (2)

Apply learning. (3)

Understand processes & help patrons. (2)

Know when processes work. (2)

Get one new idea for dealing with patrons (2)
Newburgh Examples of Library Processes: Receive packages.                                      Open packages.                                   Organize materials.                              Distribute materials.                                   Index newspaper.                                 Catalog.                                                    Make materials ready to shelve.                 Weed collection.                                     Answer questions.                                    Shelve books & other things.                  Address challenges to materials.              Promote the library.                               Maintain the library.                                Maintain the facility.                                     Hire new staff.                                        Develop programming.                             Instruct staff.                                               Plan for the future.                                    Select materials.                                   Circulate materials.                                Maintain website.                                  Maintain computer systems.                        Deal with donations.

 

Participate in ILL - lend and borrow.

Prepare state report.

Handle complaints.

Register new patrons.

Raise funds.

Prepare budget.

Evaluate new technology.

Advocate for library.

Collaborate with other organizations.

Present programs.

Handle damaged materials.

Maintain equipment inventory.

Revise policies.

Maintain payroll.

Receive cash.

Pay bills.

Evaluate staff.

Keep track of staff attendance.

Close the library.

Compile statistics.

Secure premises.

Order materials.

 

Newburgh Processes Chosen by Teams:

Newburgh #1:  Check in circulating magazines.

Newburgh #2: Greet patrons.

Newburgh #3:  Classify CDs.

SUNY New Paltz:  Promote library instruction.

 

  

 

Kingston: Handling opening/closing cash.

Port Jervis:  Scheduling employees.

Suffern:  Update the website.

Kent:  Create long range plan.

Ramapo Catskills LS: Submit time sheets.
Newburgh Plus/Delta

 

Plus: 

Well organized.

Process on how to approach an issue.

On time.

Handouts and PPT clear.

New perspective.
Hear and see it.

Amazing food.

Collegial.

Helpful people in building.

 

 

Delta:

Position of the tables (came up with revised way).

Need afternoon break.

Need 1 hour for lunch.

Need time update for exercises.

Use black marker.

More team time.

Cocktail hour.