Continuous Assessment Continuous Improvement Reunion 2007

The Library is Continually Improving

 

March 19, 2007         St John Fisher College

 

MOVING

RESTRAINING

Shared language/Colleagues

Budget

Increasing awareness

Lack of support from administration

Open-mindedness

Habit/Apathy

Improve service

Fear of change

 

Enthusiasm/Energized

Time constraints

Accountability expectations

Fear of failure

Customer demand

Messiness of change

Budgeting needs

If it ain’t broke…

Competition – Google/Amazon

Don’t know enough

Technology

Don’t know enough about our customers

Renewed collaborations/partnerships

Outdated perceptions of libraries

Legislative support/optimism

 

 

 

March 20, 2007         Capital District Library Council

 

 

MOVING

RESTRAINING

 

Customer demands

Inertia

 

Changing technology

Size

 

Director’s goals

Fear of failure/punishment

 

Financial constraints

Customer demands

 

Accountability

Reluctance to change - Change fatigue

 

Team oriented structure

Failure to prioritize/Lack of time

 

Time urgency

Financial restraints

 

Bright, creative people

Have to get the wash out

 

Bonus checks

Poor communication

 

Board’s vision

Too much information/too many initiatives

 

Desire to do better

Sacred cows

 

 

Age of managers/turnover

 

 

Board of Education

 

 

Part of larger institution

 

 

Lack of knowledge/comfort with technology