NY3Rs/ARL LibQUAL+^TM Results Meeting

Friday, July 18, 2003
METRO, Metropolitan New York Library Council, New York City

Monday, July 21, 2003

New York State Museum, Clark Auditorium, Albany, NY

Both programs will be from 10:30 AM to 3:15 PM

To register for the METRO site, go to: METRO.

To register for the Albany site, go to: RRLC or ARL .

Registration fee:

There is a $20 registration fee that includes lunch.

METRO site: Send check (payable to METRO) or use credit card.

ALBANY site: Send check (payable to RRLC) or pay at the door. State institutions can arrange electronic funds transfer.

VERY IMPORTANT!! ALL PARTICIPANTS MUST BRING THEIR RESULTS NOTEBOOKS WITH THEM.

Program Description

At these two meetings for the NY3Rs consortium, LibQUAL+^TM team members from the Association of Research Libraries (ARL) and Texas A&M University Libraries will walk NY3Rs participants through their 2003 survey results. Presentations will include an overview and explanation of survey results by LibQUAL+^TM researchers Colleen Cook and Bruce Thompson. Attendees will have the opportunity to ask questions related to the results, provide feedback on their survey experience, learn from other participants, and discuss how to put LibQUAL+^TM results into action.

Presenters

Colleen Cook is Executive Associate Dean of the Texas A&M University Libraries, a position she has held since 1994. She oversaw the administration of the SERVQUAL protocol to the University library community in 1995, 1997, and 1999, which led to her current role as a Project Manager for the ARL LibQUAL+^TM project. She also holds the Wright Professorship in Library Science at the University. During her 20-year tenure on the faculty at Texas A&M University Libraries, she has served as Associate Dean for Administration, Assistant Director for Technical Services, Head of Acquisitions, Library Automation Coordinator, and Head of Access Services. She has published journal articles and book chapters and made numerous presentations in the fields of library science, history, and research methodology. She specializes in qualitative and quantitative methodologies.

Amy Hoseth is New Measures Project Assistant at ARL. She is responsible for coordinating communications, workshops, and presentations for participating libraries in the LibQUAL+^TM program. Amy joined ARL in April of 2002. Prior to that she worked in corporate communications at WorldCom, where she served alternately as managing editor of the employee newsletter, corporate spokesperson, and public relations liaison for consumer products and services. She is currently working on her MLS degree at the University of Maryland’s College of Information Studies.

Martha Kyrillidou is Senior Program Officer for Statistics and Measurement at ARL. She has experience and interdisciplinary training in libraries and evaluation and measurement, having worked at the Library Research Center at the University of Illinois at Urbana-Champaign and at the Bureau of Research of the Department of Education at Kent State University prior to coming to ARL. She is the editor of the annual statistical publications at ARL. Martha supports the work of the ARL Statistics and Measurement Committee and the New Measures Initiative, which aims to identify and disseminate information about tools that help libraries manage their operations more effectively. One of these tools is LibQUAL+^TM, for which Martha is a Project Manager. Martha has worked closely with libraries in Greece and helped organize the 4th Northumbria International Conference on Performance Measurement in Libraries and Information Services.

Bruce Thompson is Professor and Distinguished Research Scholar, Department of Educational Psychology, Texas A&M University, and Adjunct Professor of Community Medicine, Baylor College of Medicine. He is also serving as External Evaluator for the ARL LibQUAL+^TM project. His prior positions include University Research Professor of Education at the University of New Orleans and Assistant Director of the Program Evaluation Department in the Houston Independent School District. Bruce is a fellow of the American Psychological Association and the editor of Educational and Psychological Measurement and the series, Advances in Social Science Methodology. He is a Past-President of the Association for Assessment in Counseling and of the Southwest Educational Research Association, and an elected member of the Council of the American Educational Research Association. Bruce is the author of nine books and 175 articles, and has conducted over 90 statistics and measurement training sessions at professional meetings.

For more information, contact your regional 3Rs LibQUAL coordinator or Kathy Miller.