CONTINUOUS ASSESSMENT CONTINUOUS IMPROVEMENT

NY3Rs Statewide Project,

Supported in part by the Federal Library Services and Technology Act funds, awarded to The New York State Library by the Federal Institute of Museum and Library Services.

 

 Session 1,  5-7 January, 2004

Flip Chart Notes

 

NORMS

Rochester

Albany

METRO

·        Start and end on time

·        Everyone participate

·        People speak loudly

·        All agree to “do this”

·        All stay focused on subject

·        One person speak at a time

·        No dumb questions

·        Be comfortable

·        Don’t keep a secret

·        No perfume

 

·        Start and end on time

·        Questions are encouraged

·        No going around the room and telling our names

·        Safe room – confidentiality

·        One person talking at a time

·        No one monopolizes the conversation

·        Be comfortable

 

 

·        Start and end on time

·        Watch out for lingo

·        Have Lunch

·        One Person speak at a time

·        Safe room

·        Frequent stretch breaks (be comfortable)

·        Make sure everyone gets a chance to participate

·        Stick to agenda

·        Speak up so everyone can hear

·        Have a need – let folks know

 

 

EXPECTATIONS

ROCHESTER

ALBANY

METRO

·        Clear expectations for improvement

·        Learn about qualitative data analyses

·        Inject dynamism into organization

·        How to open discussion in staff of CI

·        How do you get others on board in library

·        Next steps for LibQUAL

·        Practical tools to make institution and strategic plan work

·        Environment so students want to go to our library

·        Enthusiasm of staff –  in better touch with customers.

·        Convince others why we are doing what we are doing 

·        Assessment

·        Developing COP and put in practice

·        Examine work for looking at ourselves.

·        LibQUAL results

·        Strategic planning

·        Use tools, learn tools

·        Getting everyone to have a role, responsibility

·        How to measure progress

·        Motivation (How to get whole staff participation)

·        Time/efficiency tools

·        Establishing needs of staff and customers – use to create desire to improve

·        Marketing ourselves

·        Improve advocacy for libraries and library funding

·        In an assessment cycle, we almost never get past the data collection phase – I want to learn how to analyze data and to respond appropriately.

·        How can I “lead from the side”?

 

 

·        How to develop a survey of students

·        Approaches and skills in presenting data and communicating

·        Game plan for assessing services

·        We want to know what we are doing wrong

·        Ways to get staff involved in continuing improvement

·        Help us make change

·        Change the inertia

·        How do you do continuous improvement

·        Customer service improvement

·        Assessment plan

·        Overcome resistance

·        Mission

·        Realistic plan to change attitudes & behaviors

·        Update and improve staff skills

·        Strategic plan

·        LibQUAL use

·        Understand appropriate processes for our situation

·        Tools and suggestions to convince

·        Transferable concepts to share and teach (staff cultural change)

·        Assess present service

·        How to help staff and community

·        Improved community reputation

·        Inspire staff and trustees about change and to expect it

·        Methods for counter-balancing our funding challenges

·        Common experience

 

 

·        Problem solving – empower staff

·        How to collaborate better

·        Tools/Techniques

·        Assessment/Evaluation:  What & How

·        Meeting needs of users

·        Share & learn from other participants

·        Staff development more relevant

·        Analysis of data and What /How do you do next

 

 

 

 

 

 

 

 

 

TOOLS

ROCHESTER

ALBANY

METRO

·        Agenda

·        Group Norms

·        Consensogram

·        Jigsaw

·        Visual Synectic

·        Pair and Share

·        Operational Definitions

·        + ▲

 

 

·        Agenda

·        NORMS

·        Parking Lot

·        Consonsogram

·        Jigsaw

·        Visual Synectic

·        System Map

·        Operational Definition

·        Plus/Delta

 

MEASURES

ROCHESTER

ALBANY

METRO

·        Constancy of Purpose developed (vision, mission, etc.)

·        Success stories

·        Attendance at sessions

·        Customers involved at libraries

·        Home work participation

·        Staff on board

·        Follow-up following the learning sessions.

 

·         

·         

 

 

PRESENTATION TIPS

ROCHESTER

ALBANY

METRO

·        Visuals – good

·        Context

·        Be organized – stick to point

·        Nice Title/Theme

·        Good conclusion

·        Be ready to present

·        Copies vs taking notes (55)

 

 

·         

·         

 

 

 

PARKING LOT

ROCHESTER

ALBANY

METRO

·        What do you stop doing in order to carve out that chunk of time to work on improving something else?

 

 

 

 

 

 

CONTINUUMS

 

HOW MUCH DO YOU KNOW ABOUT SYSTEMS THINKING

 

 

 

ROCH

100%

90%            2

80%            2

75%            1

70%            2

60%            4

50%            6

40%            1

30%            7

20%            8

10%            11

0%

 

3

ALB

 

2

3

 

1

 

4

2

5

8

11

6

MET

 

2

 

2

 

 

2

1

3

4

3

1

 

 

WHAT PERCENTAGE OF WASTE IS THERE IN YOUR LIBRARY

 

 

 

ROCH

100%

 

 

90%

80%

70%

 

1

65%

60%

 

1

50%

 

7

40%

 

12

35%

 

2

30%

 

12

25%

 

1

20%

 

7

15%

 

1

10%

 

3

0% 

 

 

ALB

 

 

4

1

1

3

5

13

 

10

 

3

 

2

 

METRO

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

HOW MUCH DO YOU KNOW ABOUT CHANGE MANAGEMENT

 

 

 

ROCH

100%

 

 

90%

 

1

80%

 

2

70%

 

2

60%

 

3

50%

 

6

40%

 

5

30%

 

14

20%

 

4

10%

 

7

0%

 

3

ALB

 

 

2

5

 

6

6

8

5

10

 

METRO

 

1

1

1

 

4

3

3

3

2

 

 

 

 

 

 

 

 

 

HOW MUCH DO YOU KNOW ABOUT CONTINUOUS IMPROVEMENT

 

 

 

ROCH

100%

90%

 

2

85%

80%

 

6

75%

 

2

70%

60%

 

1

50%

 

3

45%

 

1

40%

 

7

30%

 

10

20%

 

5

10%

 

9

0%

 

1

ALB

 

1

1

 

 

4

3

2

 

5

4

8

13

1

METRO

 

1

 

 

 

1

1

2

1

1

1

5

5

 

 

 

Plus/Delta Evaluation:  Session 1

Rochester

Plus

▲

Great room

14 Points

Helpful hosts

System of profound knowledge – what is this

Lots of activities