CONTINUOUS ASSESSMENT CONTINUOUS IMPROVEMENT
NY3Rs Statewide Project,
Supported in part by the Federal Library Services and Technology Act funds, awarded to The New York State Library by the Federal Institute of Museum and Library Services.
|
HARTWICK: |
Departmental sys maps - looked for commonalities Sys Map – Library system, didn't fit measures |
|
SUNY COBLESKILL: |
Reference SYS, <feedback from staff Posted in public <0 comments, >resistance Nominal Group Technique - Issues affecting our library 3/14 responses & 4 after reminder Added qualitative measures |
|
SKIDMORE: |
What is circulating? Video, browsing area / What is not circ. vs. collection dev. - Are we doing a good job? *SYSMap – ILL |
|
UTICA COLLEGE: |
1 on 1 reference (sys) Use student at desk Survey - students tracking questions |
|
BROOME COUNTY
PUBLIC LIBRARY: |
Technical Services Sys Map Team developed - shared map w/dept. heads Updated map using dept. maps |
|
NY STATE LIBRARY: |
Main reference unit New stat - complaints |
|
SUNY POTSDAM: |
Reference - used worksheets from Day 1 Brainstorming - input Measures - >Quantity, inconsistent user satisfaction, 0 quality measures Language - problem: Customers vs. students Output vs. outcomes |
|
BROOME COMMUNITY COLLEGE: |
Tech Services, gathering measures |
|
MID YORK LIBRARY SYSTEM: |
Serve 43 public libraries External Communications - trustees, legislators, outside world Work in background - support public libraries Newsletter (Sys) enjoyed the process! |
|
UTICA PUBLIC LIBRARY: |
Children's services |
|
HUDSON VALLEY COMMUNITY COLLEGE: |
Staff retreat used +/D Info Literacy Services result - expanded customer base data - info literacy survey |
|
COLUMBIA-GREENE COMMUNITY COLLEGE: |
ILL, ? Measures for whole system & how it works |
Focus:
social part of process, true collaboration, team-building, coaching, outreach.
Tools:
Consensogram, “Rapid Show & Tell” Review, what’s good about it?
Reference
Processes – presented at staff meetings, +/? – Instruction – no key
indicators, measures. Develop faculty instruction feedback form
Digital
Library – System involved all departments in library, too complex – will
breakdown/focus on one. Invite all involved to meeting to develop system map
data collection – number of problems reported in Jan.
Staff
Development. Track development with
staff (tech) use consensogram before each meeting using ANGEL, measure before/after.
System
Name: Fredo – Bingo Consortium
Planning
Conference with partners
Information
literacy instruction
Four
small group meetings with staff – system map developed
Including staff input – change in outcome
Visual
synectics– effective – talks
Catalog
and Database Editing dept. – learned wrong terminology
Plan
survey
Annual
Report Card – Communications (System) (Process)
Measures
- +/?
Shelving
– solve problem
Collaborate
with staff
Data
collection – 2 weeks, circulation process ?s
Internal
marketing, more instruction - ID LibQUAL needs
Posted
system map for staff – inserted items left out
How
everything ties together
Acquisitions
Need
ways to measure instruction
Assessment
need for measures
Presented
at staff meeting
+/?
System
map – debate with suppliers, instructional processes
Measures/feedback
loops
Student
outcomes assessment
Did
you learn something?
What
do we do with the data? Relationships!
Circulation
desk
Streamline
tasks, re-design desk area
Asked
for: inefficiencies/problems>feedback from staff
time intensive tasks
solution
Consensograms
Data
– holds picked up/not
Tech.
Services – now entire staff in process
All
staff
Loaded
information on server
Virtual
Consensogram
TQM
–“use aspects to improve”
Process
of id customers, suppliers
Feedback
loop discussion ?exit polls
*Using
example of quality management- all areas/departments
Information
literacy instruction. End results, assessment
+/?,
question sheet with system map
Staff
identified gaps in system map
Agenda,
operational definitions.
BUILDING |
|
CUSTOMERS |
|
ADMINISTRATION |
|
STAFF |
|
The
library has an attractive atmosphere and furniture |
|
Everyone
knows about the library and its services |
|
Clearer
policies |
|
Fish
throwing staff |
|
Classical
music in background |
|
All
customers are happy |
|
Processes
are followed |
|
Improved
departmental integration |
|
Varied
study areas with great lighting |
|
I’d
like the library to meet all the needs of our users |
|
|
|
Cooperative
attitudes |
|
I
see a library with spaces for various users. |
|
Patrons
of the library flock to it and are 100% satisfied with the services |
|
|
|
Smiling
staff members at every service point & smiling people being served |
|
Have
loading dock. |
|
For
students: LESS information overload |
|
|
|
All
staff members are fully trained and knowledgeable |
|
Top
quality classroom space with computer equipment |
|
|
|
|
|
Employees
who are enthusiastic and engaged in their work with an understanding of the
library’s purpose |
|
Climate
is good |
|
|
|
|
|
Additional
staff for special collections |
|
I
see a library with state-of-the-art equipment |
|
|
|
|
|
No
personality conflicts |
|
Facilities
that are welcoming and comforting |
|
|
|
|
|
Competent
staff |
|
I
see a library with welcoming surroundings and outstanding collections |
|
|
|
|
|
Friendly
eager staff engaging patrons |
|
Place
for comfortable quiet study |
|
|
|
|
|
All
staff are happy |
|
I
see a variety of lighting, seating & working options |
|
|
|
|
|
Have
a fully staffed organization |
COLLABORATION |
|
ACCESS |
|
RESOURCES |
|
Physical Environment
|
|
Small
group study areas, used regularly |
|
Open
all the time |
|
Library
has everything I need |
|
Comfortable
environment (not too hot or too cold) |
|
Students
and faculty working together on class projects |
|
24x7x365
access and user support |
|
Library
has state-of-the-art access to all types of information in a relatively short
time |
|
Inviting |
|
Library
faculty & staff collaborating on projects across teams (or depts.) |
|
Instant
delivery |
|
Amazon-like
catalog |
|
Welcome |
|
Place
for stimulating exchange of ideas |
|
|
|
Books
not missing |
|
Bright |
|
Central
gathering place for all college constituencies |
|
|
|
The
library has an over abundant amount of money for monographs |
|
Work
tables |
|
I
hear… conversations between library users & library staff who know &
respect each other |
|
|
|
Adequate
budget to pursue goals |
|
Computer
hookups |
|
Engaged
wit faculty in classroom settings to teach information literacy |
|
|
|
Can afford to buy all the materials needed |
|
Many computer workstations – online databases |
|
Students & faculty seeking out and finding all
their research needs |
|
|
|
A
busy reference desk with questions answered in person, by phone &
virtually |
|
Modern equipment |
|
Librarians & faculty working together on classes
& projects |
|
|
|
Access to every database |
|
|
|
Academic community meets, studies, and converses |
|
|
|
Every book a patron |
|
|
|
Faculty and administrators consider the library as
the center of the campus |
|
|
|
|
|
|
|
|
|
|
|
|
|
|