CONTINUOUS ASSESSMENT CONTINUOUS IMPROVEMENT
NY3Rs Statewide Project,
Supported in part by the Federal Library Services and Technology Act funds, awarded to The New York State Library by the Federal Institute of Museum and Library Services.
SESSION 3
Focus Groups
1. Selecting Group Members
· Commonality of members vs. representative of various subgroups of community
2. Good Facilitator - knowledge about libraries
3. Good set of questions
4. Regional project to train facilitators
5. Advisory Cte for library - use as focus group
6. Group market segments
7. Go to BI classes and listen
8. Article ® Denver P.L. focus groups w/4th graders
9. PR Intern - conduct individual surveys
10. Professor not on campus, offer to take the class, and use the class as focus group
11. Students get information - signs, talk to students, in department
12. Hold focus group at locations outside the library - i.e. nursing homes
Surveys
1. Survey questions asked at desk and on website
2. No questions posed - hard to have few
3. Demographics with each survey?
· Helps disaggregate samples/cross tabulation
· Helps pinpoint responses
4. User satisfaction questions
· Open-ended
5. What do we do with the results?
· Increase hours
· Broaden eligible borrowers
· Online reference after hours
6. Why do we survey?
· Effects planning
7. Question design
· Local
· Consultant
8. Comments were most valuable
9. Liquid questions were complicated
Tools
· Change Curve
· CBAM Levels of Use/Stage of Concern
· Continuum
· Affinity Diagram
· Pair & Share
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Rochester |
Albany |
METRO |
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Plus |
Content
galore! Ideas
galore!! Constancy
of Purpose work. Measures
work.. More
comfortable temperature Examples Practical
applications. Immediacy
– vision statement |
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Delta |
More
short breaks. Add
dates & citations to articles (copyright) More
diet sodas with caffeine. Rounds
of 8 space at bottom. Reading
before session. More
non-profit examples, public & academic libraries. |
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